Support

Write to us and we will get back to you promptly.

Email
[email protected]
Received 24/7, answered in order during business hours.

Phone
+82 10-3367-5551
Business hours: weekdays 10:00–18:00 KST (closed weekends and Korean public holidays)

Where to look first

Question	Check first	Channel
Can't connect a channel / stuck on the permission screen	Guide, step 2 · Permissions & policy	Email
Approved but nothing was posted	FAQ — publishing failed	Email · phone
Plans, billing, cancellation	Pricing	Email · phone
Refund request	Refund policy (KO)	Email · phone
Access, correction or deletion of personal data	Privacy policy (KO), section 6	Data protection officer

Including your sign-in email, the platform involved and the time it happened lets us find the issue much faster.

Disconnecting an account

In ClipSquare — disconnect the channel on the dashboard accounts screen. The stored access token is destroyed immediately.
On the platform — revoke ClipSquare under the platform's apps / connected services settings.

Disconnecting does not remove content that was already published; delete posts on the platform itself.

Personal data and account deletion

You can request access, correction, deletion or suspension of processing at any time. On account deletion or disconnection we destroy the related personal data and access tokens without delay; records that Korean e-commerce law requires us to keep are retained only for the statutory period.

Data protection officer: Sangkyu Lee · [email protected] · +82 10-3367-5551

Quick answers

How do I connect my social account?: Click "Connect account" in the dashboard and sign in / consent with your own Instagram, Threads, YouTube or TikTok account. Instagram must be a professional (business or creator) account to publish.
Is publishing automatic?: AI generates and adapts the video, but publishing only happens for items you approve, via the official API.
How do payments and refunds work?: See Pricing and the refund policy, or contact support.