Refund Policy
Effective 15 September 2026 · English summary of the Korean policy, which prevails if the two differ.
ClipSquare operates the following refund policy in accordance with the Korean Act on Consumer Protection in Electronic Commerce.
1. Withdrawal and refunds
- A paid pass is fully refundable within 7 days of payment if the Service (video generation or publishing) has not been used.
- Because the Service delivers digital content, the right of withdrawal may be limited once you have used video generation or publishing (Article 17(2) of the Act).
- If you could not use the Service for reasons attributable to the Company (for example an outage), the unused period is refunded pro rata.
2. Pass period and automatic payments
- A paid plan is a single-payment pass valid for one month from the payment date. There is no automatic renewal, so nothing needs to be cancelled and nothing is charged after the month ends.
- A pass already paid for stays active until it expires; partial refunds for a used period follow section 1.
3. How to request a refund
- Email [email protected] (or call +82-10-3367-5551) with the email address you signed in with and your order number.
- Refunds are issued to the original payment method within 3–5 business days of confirmation.
- International card payments are refunded through PayPal, which took the payment; card issuers may take additional days to show the credit. Domestic (Korean) card refunds go through Toss Payments.
4. Not refundable
- The free (beta) plan involves no payment and is not subject to refunds.
- Access restricted because of a breach of the terms or abuse of the Service.
Questions: Support